Jim Hendler - New York Times Article

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Business Day
To Share Grievances, Microblogging the Frustrations of Flight
By JAMES HENDLER
Published: August 1, 2011
A computer scientist vents with fellow fliers over Twitter and learns to keep a paper backup for smartphone boarding passes.


http://www.nytimes.com/2011/08/02/business/microblogging-the-frustrations-of-flight-frequent-flier.html

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